Data Protection
All data will be handled in accordance with the Data Protection Act, 1988. Medical records will be stored electronically and paper copies held in a secure place which are only accessed by our members of staff and are confidential. Disclosure of information may be made to appropriate health professionals, such as your GP, when communicating about your presenting condition. It is common practice to write to your GP and/or referring Specialist; if you do not want this to happen please inform your clinician.

Consent of Treatment
It is the policy of 1st 4 Physiotherapy LTD to obtain consent from the client prior to starting an episode of care. As a client you have the right to decline treatment from 1st 4 Physiotherapy LTD at any stage without prejudicing your future care. By signing a record card you are providing consent to treatment provided by 1st 4 Physiotherapy LTD.

During the course of an episode of care, certain specialist treatments may require subsequent consent-to-treatment, e.g acupuncture but will be fully discussed with you. All assessments and treatments will be performed by a qualified, registered and insured therapist who will work within their defined scope of practice as defined by their relevant UK governing body. You must advise your therapist of anything that may affect your treatment or diagnosis. Following examination, an explanation of the therapist’s opinion and proposed treatment will be provided. It is important you fully understand the diagnosis, recommendations, procedures and treatments that will be involved, including any possible side effects. In some circumstances a degree of undress may be required, but will be explained at the time by your therapist. You are entitled to be accompanied during your treatment if you wish. We will endeavour to maintain your dignity and modesty at all times.

Consent to Obtain and Release Information

To ensure that we are able to provide the best level of care we may be required to obtain and/or release information regarding your medical condition with other treating practitioners, consultants, case managers and employers.

By signing this Client form of authority you give permission for representatives of us to exchange such information regarding injuries sustained and any significant past medical history, with those people deemed necessary.

Payment is required at the time of your appointment unless you have Private Medical Insurance and are able to provide the required details of your Private Insurer. Receipts will be provided if necessary. We charge £35 per initial assessment and £35 per follow up session. Sessions last 30 to 45 minutes. Assessment and discharge reports and any letter writing or correspondence is included in the price. Payment can be made by cash, cheque (made payable to 1st 4 Physiotherapy LTD) or by BACs transfer. For our corporate clients our rates may vary and our payment terms are 30 days from the date of the invoice. An invoice will be submitted at the end of a treatment course.

1st 4 Physiotherapy LTD is registered for physiotherapy with most major private health insurers in the UK. If you would like your physiotherapy costs to be covered by your health insurance, please notify the insurance company before making an initial consultation. Most insurers require a doctor to recommend physiotherapy, so you may need to arrange an appointment with your GP to start with. At your 1st consultation bring your membership details, authorisation number and any excess relating to your policy. The fees, when invoiced directly, to insurers may vary from our standard fees. You may choose to pay at the time of your appointment and take responsibility for your own claim process. Please be aware that your insurance may not cover the full cost of your invoice (e.g. policy excess) and you remain liable for all costs associated with your treatment.

Cancellation Charge
If less than 24 hours’ notice is given before cancelling your appointment, or if you fail to attend, you will still be charged the full amount for your appointment. If you are late for your appointment you will be given the remaining time available so as not to inconvenience the next client waiting. Unfortunately we are not able to accept sickness or emergencies as valid reasons for non payment of cancellation charges.

Exclusion of Liability
The Practice Director and employees of this Practice shall not be liable for, nor shall they accept any responsibility for any injury, loss or damage sustained by any person or persons arising out of any of the treatments or procedures delivered in this Practice which does not arise from any negligent act or omission of the Practice Director and employees.

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